Suspected credit card fraud

Over the past few days we have received several small payments by card to non-existent business rates accounts. Usually for less than £2, they were spotted when they went into suspense. The account numbers used passed a basic validation test, but were not real.

The suspicion is that the transactions are to test whether stolen or cloned cards are still active before making more expensive purchases elsewhere.

We would like to help prevent fraud against the owners of the cards.

Have other councils experienced the same problem? Have you found a way of assisting the card owners?
Parents
  • Just as an addendum to the "target hardening" suggestions on the previous post, sometimes these test purchases are made via phone payment facilities: it may be possible in some cases to call the number back and ask for confirmation what the purchases relate to (you may often just get the voicemail function). If the fraudster realises that the transactions are being challenged, they will stop putting them through your systems (but will probably just move onto someone else..).
    We have had these on both C Tax and miscellaneous payment systems.
Reply
  • Just as an addendum to the "target hardening" suggestions on the previous post, sometimes these test purchases are made via phone payment facilities: it may be possible in some cases to call the number back and ask for confirmation what the purchases relate to (you may often just get the voicemail function). If the fraudster realises that the transactions are being challenged, they will stop putting them through your systems (but will probably just move onto someone else..).
    We have had these on both C Tax and miscellaneous payment systems.
Children
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