We are considering doing a response to this.
BSI are looking to publish a PAS standard on ‘protecting customers from financial harm – code of practice’ (see link drafts.bsigroup.com/.../59710 ); they are seeking comment prior to its publication.
Although this isn’t directly aimed at local authorities, BSI has stated that it could potentially be used for their social services departments.
Please can you let us know if you have any views/ thoughts. If you need a full copy I can forward the pdf
Head of CF